hayday Account & Payment FAQ

No. Each person is allowed one account on hayday. We identify users through Know Your Customer (KYC) verification using government-issued ID, date of birth, and phone number. If we detect multiple accounts linked to the same person, we will close all duplicate accounts and may forfeit any remaining balances. This policy protects your account and ensures fair play for all users. If you have lost access to a previous account or suspect someone else has created an account in your name, contact our support team immediately.

To deposit via local payment, online payment, or e-wallet on hayday, log in to your account and select the payment method. Enter your deposit amount and confirm. You will be directed to the e-wallet app or browser to authorize the payment. Once you confirm in your e-wallet, the funds appear in your hayday account immediately. We also accept mobile banking and local payment using the same process. Deposits are confirmed instantly, and you can begin placing bets right away. There are no deposit fees charged by hayday — your payment provider may charge their own fees. Keep your e-wallet app updated to avoid connection issues during deposit.

Live-dealer tables on hayday feature real dealers in multi-camera studios dealing games like blackjack, roulette, baccarat, and Dragon Tiger. You see the dealer and the cards or wheel in real time and place bets on outcomes you control. Slot games like Aviator, Sweet Bonanza, and Gates of Olympus are automated — you spin reels, and random outcomes determine your payout. Live-dealer games emphasize skill and decision-making (when to hit, when to fold), while slots emphasize chance and entertainment. Both settle instantly on hayday, and your account balance updates immediately after each round.

Bonus terms vary depending on the promotion. When you open an account or during special campaigns, we may offer deposit bonuses or other incentives. Bonus funds are subject to playthrough requirements — you must place a certain volume of bets before the bonus can be withdrawn. Some bonuses apply only to specific games or markets. Bonus terms are always displayed when you claim the offer, and you can view them anytime in your account settings. If you have questions about a specific bonus or its terms, contact our support team for clarification. Bonus offers are subject to our terms and conditions.

Yes. We accept bank transfers to virtual accounts held in online payment, e-wallet, mobile banking, and local payment. When you select a bank transfer deposit on hayday, we generate a unique virtual account number for you. You transfer funds from your own bank account to that virtual account, and we credit your hayday account once the transfer is confirmed. Bank transfers take longer than e-wallets — confirmation may take one to two hours depending on your bank's processing speed. During holidays like Idul Fitri, Idul Adha, and Imlek, banking delays may extend this window. Always use the correct virtual account number provided by hayday to ensure your deposit is credited to the right account.

If you cannot log in to your hayday account, first check that you are entering your username and password correctly. If you have forgotten your password, use the "Forgot password" link on the login page to reset it via email. If you suspect unauthorized access or your account has been compromised, contact our support team immediately. Do not share your password with anyone. Our support team can review your account activity, secure your account, and help you regain access. When you contact us, have your email address and phone number ready for verification. We will guide you through account recovery steps and may ask you to provide ID verification for security purposes.

You can reach our support team by submitting an inquiry through the hayday website contact form. We offer English-language support during standard business hours. We aim to respond to all emails within one to two business days. For urgent issues, you can mark your message as urgent, and we will prioritize it. When you contact us, include as much detail as possible about your issue — your username, the date and time of the issue, and any relevant transaction or account information. This helps us resolve your problem faster. For account security questions, be prepared to verify your identity before we share sensitive account information.

Our services are available only where local law permits. We do not specify which jurisdictions are legal or illegal — that determination is your responsibility. Before opening an account, you should verify the legal status of online gaming in your jurisdiction. Laws vary widely and change over time. Some jurisdictions permit online gaming; others restrict or prohibit it. We reserve the right to restrict or suspend service to any jurisdiction at any time. If you access hayday from a jurisdiction where we have restricted service, your account may be closed. If you are unsure whether hayday is available in your location, contact our support team or consult a local attorney before opening an account.

hayday covers major football tournaments including Liga 1 (Indonesian premier league), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, and Premier League. We update our match schedule as fixtures are confirmed by the relevant governing bodies. You can browse all available matches in the hayday sportsbook section and place bets on outcomes like match winner, over/under goals, and other markets. Match results are settled automatically on hayday once the match concludes. For information on specific upcoming fixtures or market availability, check the sportsbook directly or contact our support team.

hayday offers esports betting on Mobile Legends, Free Fire, and PUBG Mobile. These are popular competitive mobile games with large professional scenes. We cover major tournaments and professional league matches. You can place bets on team winners, match outcomes, and tournament results. Esports matches settle in real time on hayday once the outcome is confirmed by the tournament organizers. Market availability and specific matches vary depending on the season and which tournaments are currently running. For current available matches and markets, check the esports section of the hayday sportsbook.

Yes. Beyond football, hayday offers betting on badminton, MotoGP, and other sports depending on the season and availability. We expand our market coverage during major tournament windows and sporting events. You can view all available sports and markets in the sportsbook section of hayday. If a particular sport or event is not currently available, check back closer to the event date — we add markets as events approach. For information on specific upcoming events or sports coverage, contact our support team or browse the hayday sportsbook directly.

For Android, download the hayday APK from our website and install it on your device. For iOS, open Safari on your iPhone and visit the hayday website, then add it to your home screen as a web app. Both methods give you full access to all hayday features including sportsbook, live-dealer tables, slots, and account management. Mobile access is optimized for all screen sizes. You can log in, deposit, place bets, view results, and withdraw using the same account as the desktop version. Mobile data usage depends on how often you view live video (live-dealer tables use more data than static slots or sports betting). Keep your app or browser up to date for the best performance.

hayday can send push notifications to your mobile device if you enable them in your account settings. Notifications alert you to deposits, withdrawals, match results, promotions, and other account activity. You can customize which notifications you receive and turn them off at any time. Push notifications are optional — your account and bets are not affected if you disable them. On Android, notifications appear in your notification center. On iOS Safari, notifications may be limited depending on your browser settings. If you are not receiving expected notifications, check your device notification settings to ensure hayday has permission to send notifications.