haydayPrivacy Policy

This page describes what we collect when you use hayday and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and detect fraud. Your data is encrypted and stored on secure servers.

We use your information only for account management, payment processing, and compliance with applicable law. We do not sell your data to third parties. We may share information with payment processors and fraud-prevention services as needed to operate our platform.

This privacy policy applies to all users of hayday across all devices — Android APK, iOS Safari, and desktop browser. Read on to understand our data practices.

What data we collect on hayday

We collect personal information when you open an account on hayday. This includes your email address, phone number, full name, date of birth, and government-issued ID number. We ask for this information to verify your identity (Know Your Customer, or KYC) and to confirm you meet the eligibility requirements to use our platform.

We also collect payment information when you deposit or withdraw. For e-wallet payments via DANA, e-wallet, mobile banking, local payment, or online payment, we receive only a confirmation code — we never store your e-wallet password or account number. For e-wallet payments, we store the reference number and confirmation. For bank transfers to mobile banking, local payment, online payment, or e-wallet, we record the transaction reference but not your bank account number.

We collect information about your account activity on hayday — login times, games played, amounts wagered, and results. This data helps us detect fraud and understand how our platform is used. We also collect your device information (operating system, browser type, IP address) for security and troubleshooting purposes.

Key takeaways

We collect email, phone, name, date of birth, and ID number for account verification
We collect payment information only to process deposits and withdrawals
We never store your bank password, e-wallet password, or card number on our servers
We collect activity data to detect fraud and improve our platform
We encrypt all data in transit and at rest

How we use your data on hayday

We use your personal information for account verification and authentication. When you log into hayday from a new device, we may ask you to verify your email or phone number. This protects your account from unauthorized access.

We use your data to process payments. When you deposit via mobile banking or local payment, we send your transaction details to the payment processor. When you withdraw, we confirm that the withdrawal method matches your verified account details. We review all withdrawals to prevent fraud and money laundering.

We use your data to comply with applicable law. In jurisdictions where we operate, we may be required to retain account records and transaction history. We also use your data to detect suspicious activity — if we notice unusual patterns, we may temporarily hold a withdrawal for additional review.

We do not use your data for marketing purposes. We do not sell your data to third parties. We do not share your information with unrelated companies or advertisers. We may share anonymized, aggregated data with analytics partners — for example, the number of hayday account holders in Jakarta or Surabaya, without revealing your individual identity.

Note: We send you email and SMS confirmations for account changes, deposits, and withdrawals. You can manage notification preferences in your hayday account settings.

How long we keep your data

We retain your personal information as long as your hayday account is active. After you close your account, we keep certain data for compliance purposes — typically for five to seven years, as required by applicable law. We delete other data within one year of account closure.

Transaction history and account records are kept for longer periods to comply with financial reporting and anti-money-laundering regulations. During major holidays like Idul Fitri, Idul Adha, and Imlek, our data retention schedules continue unchanged.

Third parties and data processors

We work with third-party service providers to operate hayday. These include payment processors (online payment, e-wallet, mobile banking, and our banking partners), fraud-prevention services, and cloud-storage providers. We share only the minimum data necessary for each service to function.

Our payment processors receive your transaction information to authorize deposits and process withdrawals. Our fraud-prevention vendors receive your device information and transaction patterns to detect suspicious activity. Our cloud-storage provider stores encrypted backups of our database.

All third-party processors sign data-protection agreements that require them to protect your information and use it only for the purposes we specify. We do not permit them to sell your data or use it for their own marketing.

Cookies and tracking on hayday

We use cookies to store your login session and to remember your preferences. When you log into hayday via iOS Safari, we set a session cookie so you remain logged in. This cookie expires when you close your browser or after a period of inactivity.

We use analytics cookies to understand how our platform is used — which games are popular, where users encounter errors, and how long users stay on each page. These cookies do not store your personal information. You can disable analytics cookies in your browser settings, but doing so may limit our ability to improve hayday.

Your rights regarding your data

You have the right to request access to your personal information. You can download a copy of your account data, transaction history, and personal details at any time through your hayday account settings.

You have the right to correct inaccurate information. If your name, email, or phone number is wrong, you can update it in your account settings. If you discover incorrect data, contact our support team.

You have the right to request deletion of your data, subject to legal retention requirements. We will delete your personal information after a retention period to comply with financial reporting laws. To request data deletion, contact our support team.

Data location and international transfers

Our hayday servers may sit outside your jurisdiction. Your data may be transferred, stored, and processed in multiple countries. By using hayday, you consent to these transfers. We apply the same data-protection standards regardless of server location.

We use encryption to protect your data during transfer. Your payment information is encrypted end-to-end, so even our own staff cannot view sensitive details. We conduct regular security audits and penetration tests to identify vulnerabilities.

Contact us about your privacy

If you have questions about how we handle your data on hayday, contact our support team through the website. We offer English-language support during standard business hours. We aim to respond to privacy inquiries within a standard response window, typically within one to two business days.

If you believe we have mishandled your data, you can file a complaint with our support team. We also encourage you to report concerns to your local data-protection authority.

Policy updates and changes

We may update this privacy policy at any time. When we make material changes, we notify you via email and by posting the updated policy on the hayday website. We will ask for your explicit consent if we collect new types of data or use your information in new ways.

Your continued use of hayday after a policy update means you accept the new terms. We recommend checking this page periodically to stay informed of our practices.